PetScreening
PetScreening Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PetScreening has a 1.4 star rating from 81 reviews, with 3% would likely recommend and 91% unfavorable responses; consumers report high price levels and frequent requests for refunds in PetScreening reviews.
Key Takeaways for Future Customers
- Expect difficulty reaching live support and slow responses for account or ESA approval.
- Monitor charges and auto-renewal closely and check statements for unauthorized billing.
Negative Feedback / Risk Areas
- Recurring PetScreening customer complaints cite unresponsive customer service and inaccessible phone support.
- Many report billing errors, duplicate charges, problems with refunds and unwanted subscriptions or auto-renewal.
Positive Feedback
A few users said specific issues were resolved and one report noted prompt handling after a leasing office misunderstanding.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PetScreening has a 1.4 star rating from 81 reviews, with 3% would likely recommend and 91% unfavorable responses; consumers report high price levels and frequent requests for refunds in PetScreening reviews.
Key Takeaways for Future Customers
- Expect difficulty reaching live support and slow responses for account or ESA approval.
- Monitor charges and auto-renewal closely and check statements for unauthorized billing.
Negative Feedback / Risk Areas
- Recurring PetScreening customer complaints cite unresponsive customer service and inaccessible phone support.
- Many report billing errors, duplicate charges, problems with refunds and unwanted subscriptions or auto-renewal.
Positive Feedback
A few users said specific issues were resolved and one report noted prompt handling after a leasing office misunderstanding.
Media from reviews
Saint Louis, Missouri
I need so answers
No one answered this call or called me back .pitiful. email only still nothing back on email either .thats how these places wanted it .take your money and ask no questions.
User's recommendation: Good luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Williamsburg, Virginia
Hi, i have a pet screening profile for...
- - Pet screening for cat Nelly; a new one was required.
- - I was charged $30 for the new screening.
- - Last name Hood; please update my account.
Hi, i have a pet screening profile for my cat Nelly already
You guys sent me a message saying I had to make a new one
I did, and you charged me 30.00
I spoke to my leasing office and they said to call you to issue me the refund
Also, my new last name is Hood. I got married recently
Please change my last name to Hood on my account as well
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible, can’t get any contact
My dog is a service animal. I'm being charged for her every month.
I provided her documentation several times; it seems to get ignored.
No way to call or contact. Frustrating.
- No pros
- All
Preferred solution: Full refund
User's recommendation: No choice, it’s third party
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficulty filling out application
I called the number that I found after googling and it asked for a pin number. I did not receive a pin number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReguarding an application
The part of the application they want me to answer cannot be edited once complete. They keep saying I need to answer these questions, but I can't.
- All
Preferred solution: Approved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Account help
Was not helped whatsoever
Didnt get to talk to any real customer service agent - kept getting asked for a code
Kalispell, Montana
Update on PetScreening request
- - Completed message but received an error.
- - I have GAD, Bipolar I, and Depression.
- - Delays in service dog approval cause anxiety; no phone number.
I completed message and got error message to try again. I already have GAD, BiPolar 1 and Depression.
The delays in getting my Service Dog approved is giving me great anxiety.
No phone #. Can't reach live person!
- Very slow and constantly asking for more info
Preferred solution: I would like my application fir my Certified Service Dog approved for my Apartment lease!!!
User's recommendation: No idea how to resolve!
San Antonio, Texas
Questions
No one answered y'all kept asking for a PIN and I didn't have one which is not professional this company is a scam
Preferred solution: Apology
User's recommendation: Maybe not have this business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero customer service!
- - There is no phone support to help upload documents.
- - Videos were not helpful.
- - ESA not approved; the company is not recommended.
Im not IT savvy. They told me that they dont have phones to call people and help them through the process of uploading documents and finishing the application.
Kept sending me videos that didnt help me.
Then didnt approve my Emotional Support Animal. DO NOT RECOMMEND THIS COMPANY AT ALL!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wish I could give this website one star.
- - The site costs money, causes emotional turmoil, can access medical records, risks ESA loss, and the reviewer suggests using fake details.
After having an ESA for many years and receiving three letters over the past five years, you will quickly learn that this is not good enough. The goal of this website is to cost you money and bring emotional turmoil to people who genuinely have an emotional service animal.
This website is awful; its goal is to have your animal taken away from you or to make you pay the pet fee. They guilt you and torment you for a dollar; they are allowed to access your medical records without much limitation. I have never seen a stranger website. If you are planning on using this and moving with your ESA, good luck.
I might never be able to live with my ESA again. Right now, we are paying two rents because of how high the boarding costs are and how unproductive it would be for me not to have the animal, which we have trained to help provide me with support. I cannot even document how much emotional turmoil this website has caused me and my family, not to mention the cost. What else would you expect?
So, if you are ready to have all your personal rights violated, use this website.
Also if you are planning on moving in the next year, keep consistent and well-organized medical records so this company can decide your fate because they must think they know better than doctors.
Use a fake name and email for these people because if I used the real information, they would contact our apartment and say they will never approve my ESA! AWFUL.
- Worsening mental health
- Emotional turmoil
- Basic rights are violated
Preferred solution: DELIVERY APOLOGY And a refund for having my ESA taken away from me.
User's recommendation: AVOID-If you manage an apartment complex, people have emotional service animals. They do, and while some people might "fake it," please don't let that harm people like me and others who genuinely need the support. Please find another way to verify, because of how awful this website is; it is impacting every aspect of my life.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johnston, Iowa
Renew
Trying to get my dog renewed so I dont get kicked out of my apartment lol tysm. I appreciate your time
Preferred solution: Renewed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisputing charges to my CC.
- - Not a customer; charged $30 for a service I didn't request.
- - PIN requested on call.
- - I started a dispute.
- - No live agents; I don't have a pet.
First of all, I'm not your customer. When I tried to call, the system asked for a PIN, and I'm not your customer.
You charged me $30 on my credit card. I don't even have a pet. So, how is it possible that you can charge me for a service never requested? Your customer service phone numbers do not have a real person to talk to, so it's not customer service at all.
I already started a dispute with my credit card, and I hope this was a mistake from your automated system.
Because if not, I assume you're scammers! I gave you my email before I tried to do this review, so I hope you answer and give me a way to contact you directly!
Preferred solution: Full refund
You should be more concerned someone has access to one of your devices and now has your banking information (and probably more). Not where they used it.
Your cc dispute will get the charge reversed. It won’t tell you who/how/when stole and used your information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel plan and talk to someone about charge in error
- - I was charged online though I didn't move in or finish the form.
- - I want a refund and to be removed from records to stop future bills.
Did not move into the apartment or finish the questionnaire for your service; however, I saw online on my bank that I had already been charged. I want that back, as well as to make sure I am canceled from your records and will not receive bills in the future.
- Never started
- Charge you before you are a customer
Preferred solution: Full refund
Houston, Texas
I’m STILL WAITING FOR THE REFUND on the UNAUTHORIZED CHARGE‼
- - Unauthorized charge; refund pending after I sent required info, and I am on a fixed income.
- - New management since June 2025 does not use this service.
I am STILL waiting for a response to getting my money back on an UNAUTHORIZED CHARGE to my bank account. Ive sent the necessary information as requested and nobody has responded.
Im on a FIXED INCOME and I have extra financial responsibilities for this month! Our NEW MANAGEMENT (as of June 2025) DOES NOT USE THIS SERVICE.
I have NEVER BEEN RESPONSIBLE FOR ANY PAYMENT. the old management took care of everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToo many emails
- - They want pet screening accounts deleted to start over after speaking with a manager at Lynd Company Auburn Creek Apartments.
I spoke to my manager at my apartment complex with the Lynd Company Auburn Creek Apartments. They asked me to tell you all at the pet screening to delete my accounts completely so I can start fresh, as in all over, so I don't keep continuing to receive these emails.
Thank you! If I keep receiving these emails, I will end up blocking you all because I feel this is harassment.
So please, with all due respect, delete my accounts so I can start all over on the whole process of setting up a pet screening account/profile. Thank you!
- Just an okay company
- Too many problems with accounts and emails
Preferred solution: My accounts deleted completely so I can start fresh on making a new one.
Hilliard, Ohio
Waiting for approval/Denied
- - I submitted documents from my doctor for my comfort dog.
- - I was told the documents must be reviewed.
- - I need immediate approval today.
Comply. After submitting documents from your company, I was told you have to review them.
I have submitted documents from my doctor regarding my reason for my comfort dog.
I need an immediate response approval today. Submitted okay.
Preferred solution: Submitted approval
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If you are boarding the animal and it is not with you currently, you just let everyone know you can get by without it. So it never was an ESA. And if you move, as you have, you start all over with verification.
Too many people run scams to avoid pet rental fees. All you need is your health care provider to state they you are under ongoing mental health treatment and that they recommended an ESA as part of the treatment.