Contact PetScreening Customer Service
PetScreening Phone Numbers and Emails
Toll-Free Number:
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(888) 914-9661CCPA Inquiries
Customer Service:
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(864) 641-7387
PetScreening Emails:
PetScreening Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PetScreening Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PetScreening is 8889149661. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as PetScreening may ask you for the following information to identify you as a customer: first and last name, nothing or date of birth.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PetScreening Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PetScreening is 8889149661. 82% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as PetScreening may ask you for the following information to identify you as a customer: first and last name, nothing or date of birth.
People call PetScreening mainly because of request for information, account, payments and charges.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel neutral after talking to customer service representatives.
The best email to contact PetScreening is support@petscreening.com. 71% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact PetScreening?
Most Popular Number:
| Total calls: 941 | Issues resolved: 8 | Last call: Jan 21, 2026 |
Contact Information
PetScreening Website:
PetScreening Help Center:
Corporate Office Address:
PetScreening Customer Service Reviews
I am STILL waiting for a response to getting my money back on an UNAUTHORIZED CHARGE to my bank account. Ive sent the necessary information as requested and nobody has responded.
Im on a FIXED INCOME and I have extra financial responsibilities for this month! Our NEW MANAGEMENT (as of June 2025) DOES NOT USE THIS SERVICE.
I have NEVER BEEN RESPONSIBLE FOR ANY PAYMENT. the old management took care of everything
Im not IT savvy. They told me that they dont have phones to call people and help them through the process of uploading documents and finishing the application.
Kept sending me videos that didnt help me.
Then didnt approve my Emotional Support Animal. DO NOT RECOMMEND THIS COMPANY AT ALL!!!
How Good is PetScreening's Customer Service?
Summary of PetScreening Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PetScreening?
Request for Information Question:
- “Questions about my application”
- “Need to merge or update my email”
- “Requesting medical records”
Payments and Charges Question:
- “Unauthorized charge on my debit card”
- “Unauthorized charge”
- “I'm not authorized payment”
Account Question:
- “Profile Approval”
- “Issue with profile”
- “Cannot complete profile. Service is attempting to charge $30.00 again”
Product/ Service Question:
- “Pet screening”
- “Pet screening information”
- “Problem submitting pet screening application”
Activation/ Cancellation Question:
- “Please cancel my payment”
- “Cancel subscription”
- “Cancel account”
Website/ Application Question:
- “I don't understand exactly what I'm missing from my application. Please call me.”
- “Reguarding an application”
- “Application”
Refund Question:
- “Refund my money”
- “Full refund”
- “Refund”
Staff Question:
- “Service dogs”
- “Who authorized this service for $30 to be taken from my account”
- “Need to remove a pet from your service”
Return/ Replace Question:
- “Dog registered in correctly”
- “Changing pets”
- “Change email in profile”
Shipping and Delivery Question:
- “Never received any product paid on 09/22/2025”
- “I have not received the information for my pet screening.”
Cards Question:
- “Because there asking for a pin number that I don't have”
- “Gift card”
Other Question:
- “Deivis”
- “Pet fee”
- “Adding a ESA”
Compare PetScreening Customer Service To
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