PetScreening
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Disputing charges to my CC.
- - Not a customer; charged $30 for a service I didn't request.
- - PIN requested on call.
- - I started a dispute.
- - No live agents; I don't have a pet.
First of all, I'm not your customer. When I tried to call, the system asked for a PIN, and I'm not your customer.
You charged me $30 on my credit card. I don't even have a pet. So, how is it possible that you can charge me for a service never requested? Your customer service phone numbers do not have a real person to talk to, so it's not customer service at all.
I already started a dispute with my credit card, and I hope this was a mistake from your automated system.
Because if not, I assume you're scammers! I gave you my email before I tried to do this review, so I hope you answer and give me a way to contact you directly!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel plan and talk to someone about charge in error
- - I was charged online though I didn't move in or finish the form.
- - I want a refund and to be removed from records to stop future bills.
Did not move into the apartment or finish the questionnaire for your service; however, I saw online on my bank that I had already been charged. I want that back, as well as to make sure I am canceled from your records and will not receive bills in the future.
- Never started
- Charge you before you are a customer
Preferred solution: Full refund
Houston, Texas
I’m STILL WAITING FOR THE REFUND on the UNAUTHORIZED CHARGE‼
- - Unauthorized charge; refund pending after I sent required info, and I am on a fixed income.
- - New management since June 2025 does not use this service.
I am STILL waiting for a response to getting my money back on an UNAUTHORIZED CHARGE to my bank account. Ive sent the necessary information as requested and nobody has responded.
Im on a FIXED INCOME and I have extra financial responsibilities for this month! Our NEW MANAGEMENT (as of June 2025) DOES NOT USE THIS SERVICE.
I have NEVER BEEN RESPONSIBLE FOR ANY PAYMENT. the old management took care of everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToo many emails
- - They want pet screening accounts deleted to start over after speaking with a manager at Lynd Company Auburn Creek Apartments.
I spoke to my manager at my apartment complex with the Lynd Company Auburn Creek Apartments. They asked me to tell you all at the pet screening to delete my accounts completely so I can start fresh, as in all over, so I don't keep continuing to receive these emails.
Thank you! If I keep receiving these emails, I will end up blocking you all because I feel this is harassment.
So please, with all due respect, delete my accounts so I can start all over on the whole process of setting up a pet screening account/profile. Thank you!
- Just an okay company
- Too many problems with accounts and emails
Preferred solution: My accounts deleted completely so I can start fresh on making a new one.
Hilliard, Ohio
Waiting for approval/Denied
- - I submitted documents from my doctor for my comfort dog.
- - I was told the documents must be reviewed.
- - I need immediate approval today.
Comply. After submitting documents from your company, I was told you have to review them.
I have submitted documents from my doctor regarding my reason for my comfort dog.
I need an immediate response approval today. Submitted okay.
Preferred solution: Submitted approval
Jacksonville, Florida
Is nñallowing mento contact pet screening
Help, my applicant needs assistance with her pet screen aplication
Can somebody call me at the office at 904-731-****
Preferred solution: My applicant is trying to do a pet screening and is asking her for a code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Trying to kick out my ESA animals
- - ESA screening lacks auto-renew at lease end; user wants renewal.
- - 2-day eviction with 48-hour notice; uploads are hard and phone support is missing.
Why doesn't pet screening have an automatic renewal for ESA animals when a lease is up? Should automatically renew.
Now I have 2 days until I have to kick out my pets and only a 48 hr notice. This whole pet screening website is terrible on uploading documents, which I have a valid ESA letter, and apparently there's no phone number!
Great to know I'm just on standby for an answer through email and maybe might get a call. That needs to change because 48 hrs notice from the complex is crazy.
- Short notice on eviction of pets and no renewals for esa
Preferred solution: Apology
User's recommendation: No automatic renewal for ESA or service animals. If your lease ends the pet screening ends. This was the first time I’ve gotten a notice from pet screening/ apartments complex and only 48hrs notice! Beware..
Hamilton, Montana
Renewal fee charged at old address
I need help with renewal.
Apartment sold, new management company.
What do I need to do?
Her profile says she is no longer covered.
Preferred solution: Renewal
Lancaster, Ohio
Apartment complex made us use them
This company is absolute *** Why the *** *** should I have to pay you bastards $65 *** dollars for pet screening when I can hand deliver or email the vaccine records to the apartment complex for free??? This company is a *** *** scam!
We already paid a pet deposit and pay out the nose for monthly pet rent. Burn in *** you Bastards!
User's recommendation: don't live somewhere that requires this
Colorado Springs, Colorado
I have to dispute charges for service animals
You keep on trying to charge me for my service animals, and I am not supposed to pay. Call me at 719-407-****; my email is fdarroyo256@***.com.
Preferred solution: Take off the charges for my service animals because I'm not supposed to be charged as per federal government.
User's recommendation: None at this point.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodbury, New Jersey
ESAs Letter
They hung up on me they hung up on me every time they're not getting back to me somebody needs to go back to me this is ridiculous I am pregnant I'm getting very stressed and I should not be under stress legal issues can happen if something happens to my child somebody get back to me
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a refund now!!!
I am not affiliated with my membership and I thought I had cancelled my payments! I have re-homed my pet and need my money back for the screening renewal ($30) ASAP!
Preferred solution: Full refund
User's recommendation: If you don’t want your money at risk I’d advise looking for a different certified business that actually has a PHONE NUMBER or EMAIL you can contact. this is just ridiculous. I am broke right now and won’t have groceries for the next week if i don’t get this money back.
Butte, Montana
I received a text that I was non- compliant
I also called the number, I have sent in all my dog's information twice, I don't know what more they want. A blood sample?
User's recommendation: Before you move into an apartment, make sure they don't have pet screening it's totally dis-organized.. It's so
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aurora, Colorado
This company is a joke!
I provided them with all the documentation required, and they said it wasn't enough. I gave them information from a different provider, and they still denied me.
I am in the process of reporting them to HUD Homes and the Better Business Bureau. The fact that there is no way to contact this company is absurd.
I work full time and don't have the capacity to jump through hoops to appease them when I have already provided them with the required documents. Discrimination is definitely a problem here, and I'm waiting to hear back from my lawyer as well.
Preferred solution: A liable company to take over this scam.
User's recommendation: Would NEVER use this joke of an establishment
Phoenix, Arizona
Refund my money
My dog died last year. I want my subscription canceled and my money refunded. And take my card out of your system
Preferred solution: Full refund
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You should be more concerned someone has access to one of your devices and now has your banking information (and probably more). Not where they used it.
Your cc dispute will get the charge reversed. It won’t tell you who/how/when stole and used your information.